Privacy policy

Last updated: Feb 1, 2026

This Privacy Policy describes how Good Medicine (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or use our website, engage with our clinic, purchase products from our online store, or otherwise communicate with us through https://goodmedicinenhc.com (the “Site”) (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to any user of the Services, including website visitors, clinic inquiries, customers, or other individuals whose information we collect.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described below. If you do not agree, please do not access or use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements. When we do, we will post the revised policy on the Site and update the “Last updated” date above.

How We Collect and Use Your Personal Information

We collect personal information from a variety of sources depending on how you interact with us. In general, we use personal information to:

· Provide and operate our Services

· Communicate with you

· Process purchases and transactions

· Respond to clinic or service inquiries

· Improve our website, offerings, and user experience

· Comply with legal and regulatory obligations

What Personal Information We Collect

Information You Provide Directly

Information you submit directly through our Services may include:

· Contact details (name, email address, phone number, mailing address)

· Order information (billing address, shipping address, payment confirmation, purchase history)

· Account information, where applicable (such as login credentials)

· Customer support communications

· Reviews or feedback, where submitted

Providing certain information may be required to access specific features or services.

Clinic-Related Information

If you interact with Good Medicine through our clinic services, we may collect personal information you voluntarily provide, such as your name, contact information, and details submitted through inquiry forms, appointment requests, intake forms, or communications with our office.

This information is used solely to respond to your inquiries, coordinate services, and communicate with you. Submission of information through our website does not establish a doctor-patient relationship.

Information Collected Automatically (Cookies & Usage Data)

We automatically collect certain information about your interaction with the Site (“Usage Data”) using cookies, pixels, and similar technologies. This may include:

· IP address

· Browser and device information

· Pages viewed and actions taken

· Referring URLs and general location data

This information helps us understand how users interact with our Site and improve functionality.

You may control cookies through your browser settings; however, disabling cookies may affect site functionality.

Information from Third Parties

We may receive information about you from third parties that support our Services, such as:

· Ecommerce and payment processors (e.g., Shopify)

· Email and SMS service providers

· Analytics and marketing tools

· Shipping and fulfillment providers

Information from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use personal information for purposes including:

· Providing Products and Services: processing orders, payments, shipping, returns, and customer support

· Marketing and Communications: sending emails or messages you have opted into (you may opt out at any time)

· Security and Fraud Prevention: protecting our Site, users, and business

· Service Improvement: analytics, performance monitoring, and user experience optimization

Text Messaging (SMS)

If you provide your phone number, we may send transactional or promotional text messages where permitted by law. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP.

Where required, we obtain your consent before sending marketing text messages.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

· To service providers who perform services on our behalf (payment processing, shipping, analytics, IT support)

· To business partners, such as Shopify, consistent with their privacy policies

· When you direct or consent to disclosure

· To comply with legal obligations or protect rights, safety, or property

· In connection with a business transaction (e.g., merger or asset sale)

We do not sell your personal information.

Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected inadvertently, we will take appropriate steps to delete it.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict certain uses of your data.

To exercise any applicable privacy rights, please contact us using the information below.

Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies separately.